Business services are a large industry sector that provides a variety of non-financial support to companies. These include consulting, marketing, logistics, facilities management, travel services, waste handling, and more. They are differentiated from products by the fact that they do not have a physical form. They are instead intangible value that can be created and delivered to customers through a system of interaction with the customer.
Unlike products, the production of a service and its consumption are simultaneous. The quality of a service cannot be predetermined, as it depends on the individual experience of each customer. This makes it more difficult to deliver a consistent product to multiple customers than is the case with a physical product.
The success or failure of a service business is often determined by how well it gets four things right. These are a clear understanding of the needs and desires of the customers, designing an offering that meets those needs, delivering that offering with excellence, and maintaining a consistent experience for each customer.
Jobs in business services provide many opportunities for those looking to work remotely. Those interested in finding out more about the day-to-day tasks of these roles should try one of Forage’s free virtual work programs. These programs will help them see if they have the right skills and attributes to be successful in a role in this sector. To find out more about our full suite of virtual work programs, visit the Break Free Academy website.