Business Services

Business services

Business services are the industries that support the operational infrastructure and productivity of a company. Industries like IT, finance, procurement and shipping fall under the category of business services. A company needs to use many different types of business services to function properly. Business services professionals often come up with creative solutions to help businesses save time and money.

Unlike goods, business services do not have any physical form and are non-tangible. As a result, they are difficult to measure in terms of their value. However, they are incredibly essential to the functioning of every company and economy. The service industry contributes to the GDP of many countries and is growing rapidly.

For example, a business may need animal control or pest extermination services to keep the work environment safe and clean for employees. Similarly, companies need maintenance service providers to fix broken appliances and equipment. Moreover, software services improve the functionality and security of a company’s technological devices, such as computers and phones. Lastly, consultants are hired by businesses of all sizes to provide insights and advice on a wide range of topics.

A Service Mapping is a view in the BSM tool that allows you to create, define, and display relationships between a business service and a configuration item (CI). You can also add lookup data directly to a Service Mapping, such as the tier 1 assignment group, business approver, and escalation contact information. You can display a Service Mapping in the BSM tool from multiple perspectives and set it to refresh automatically to reflect changes in your CMDB.

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